AccessFix — Privacy Policy

Overview

AccessFix™ is a Chrome browser extension developed and operated by E2 Innovations LLC. It is designed to find and fix accessibility issues in web pages, PDF documents, Word files, PowerPoint presentations, Excel spreadsheets, and images, helping educational institutions and instructors meet WCAG 2.1 accessibility standards.

This Privacy Policy explains what data AccessFix collects, how it is used, where it is sent, how long it is retained, and how it is protected. E2 Innovations LLC is fully responsible for this product and all data handling associated with it.

Data Stored Locally on Your Device

AccessFix stores the following data in your browser's local Chrome storage (chrome.storage.local). This data stays on your device and is not transmitted to E2 Innovations LLC except as described in this policy.

• Your AccessFix license key — stored locally so you do not have to re-enter it each session. The license key is sent to E2 Innovations' license-validation service on each AI request to confirm validity and deduct credits (see Section 04).
• Scan history — a local log of recent accessibility scans including page names, file names, issue counts, and fix counts. Stored only in your browser. Not transmitted externally.
• Extension settings — your preferences such as auto-apply alt text and display options. Stored locally only.
• Cached license status — your most recently confirmed credit balance and expiry date, kept locally so the extension can show this information to you between requests.

Web Page Scanning (Local Only)

When you click the AccessFix icon to scan a page, the extension reads the HTML content of the currently active tab to identify accessibility issues. This analysis happens entirely within your browser.

• Page content is read locally and is not transmitted to any external server during a standard accessibility scan.
• The extension only reads page content when you actively trigger a scan. It does not run silently in the background on all pages you visit.
• The course-wide scan feature visits pages linked from your current LMS page (Canvas, D2L Brightspace, Moodle, Blackboard) and scans each one locally in your browser.
• Scan results are stored temporarily in local Chrome storage for report generation only.

AI-Powered Features (Cloud Processing)

Some AccessFix features use cloud-based AI processing. These features require sending file content from your browser to a service operated by E2 Innovations LLC, which forwards it to our AI processing partner. The AI features are:

• Generating alternative text for images on a web page (the "Generate AI alt text" button).
• Converting scanned/image-only PDFs into accessible Word documents using optical character recognition.
• Converting uploaded image files (.jpg, .png, .webp, .gif, .bmp) into accessible Word documents.
• Converting legacy Office formats (.doc, .ppt, .xls) into modern accessible formats.
• Converting text-based PDFs that contain images into accessible Word documents with image descriptions.

The non-AI features of AccessFix — Word, PowerPoint, Excel, and text-based PDF metadata fixes — do not send file content to any external service. Those operations run entirely in your browser.

Data Retention by Our AI Processing Partner

Content sent through our AI processing partner's API is retained for up to 30 days for trust-and-safety review purposes, after which it is automatically deleted. Our AI processing partner does not use this content to train AI models, and we do not authorize any such use.

To request earlier deletion of specific content sent for AI processing, email info@e2innovations.ai with the approximate date and time of the upload, and we will coordinate the deletion request on your behalf.

Institutional customers conducting a vendor security review may request the identity and data-handling details of our current AI processing partner under a Non-Disclosure Agreement by contacting info@e2innovations.ai.

Operational Logs at Our Hosting Provider

E2 Innovations' processing service is hosted on a managed cloud platform that automatically records operational metadata for service health and debugging. Our processing service is implemented to record only operational metadata — request timestamp, response status code, and error information when a request fails — and does not write document content to logs as part of its normal operation.

Operational logs at our hosting provider's tier are retained for 24 hours and then automatically deleted by the provider.

License and Account Data

When you purchase a license, we record the following information in our license database:

• The email address you provided at purchase (used to send your license key and for support correspondence).
• The license key issued to you.
• Your remaining credit balance and expiry date.
• Whether your license is currently active.

We do not collect or store your name, mailing address, browsing history, or any other personal identifier through the extension itself. Payment processing is handled separately by Stripe and is governed by Stripe's own privacy policy at stripe.com/privacy. We do not receive or store your payment card details.

Permissions Used by the Extension

AccessFix v5.6.12.1 requests the following Chrome permissions, each strictly necessary for its features:

• activeTab — to read and scan the content of the tab you are currently viewing, only when you click the extension icon or trigger a scan.
• storage — to save your license key, settings, and scan history locally on your device.
• scripting — to inject the accessibility scanner and AI alt-text helper into active pages when you trigger those features.
• tabs — to detect which tab is active and to walk through linked LMS course pages during a course-wide scan.
• alarms — to keep the service worker active during long file-processing operations so they complete without interruption.
• host permissions: <all_urls> — required so AccessFix can scan accessibility issues on whatever LMS or website you are currently logged into.

AccessFix does not request or use any Chrome permissions beyond those listed above.

What We Do Not Do

• We do not sell, license, or share user data with third parties for marketing or any other purpose.
• We do not use analytics or tracking pixels within the extension.
• We do not track your browsing history or the pages you visit between scans.
• We do not use your document content to train AI models, and our AI processing partner does not either.
• We do not retain copies of documents you process; the only data we keep about your account is what is described in Section 07.
• We do not collect data from users who have not entered a valid license key.

Your Rights and Data Deletion Requests

You have the right to:

• Request a copy of the license-account information we hold about you (your email, license key, and credit balance).
• Request deletion of your license-account information. Note that deletion will deactivate your license and you will no longer be able to use AccessFix.
• Request that specific content you submitted for AI processing be removed from our processing partner's systems sooner than the standard 30-day window.
• Withdraw consent for AI processing at any time by simply not using the AI features. The non-AI features will continue to work without any data leaving your browser.

To exercise any of these rights, email info@e2innovations.ai from the address associated with your license. We will respond within five business days.

Children's Privacy

AccessFix is designed for use by higher-education and K-12 instructors, administrators, and institutional technology staff. It is not directed at children under the age of 13. We do not knowingly collect any personal information from children. If you believe a child has provided personal information through AccessFix, please contact us immediately at the address below and we will delete the relevant records.

Use in Educational Settings (FERPA Notice)

AccessFix can be used by educators within institutions subject to the Family Educational Rights and Privacy Act (FERPA) and similar laws. AccessFix's AI features should not be used to process documents that contain personally identifiable student information (grades tied to names, disciplinary records, IEPs, transcripts, or similar), because such use would constitute disclosing those records to a cloud AI service.

Educators may use AccessFix's non-AI features (Word, PowerPoint, Excel, and text-based PDF accessibility fixes) on any documents, since those operations occur entirely within the user's browser and do not transmit content externally.

Changes to This Policy

E2 Innovations LLC may update this Privacy Policy from time to time as the extension's features evolve or as our processing arrangements change. When we make material changes we will update the Effective Date at the top of this page and, where appropriate, notify users through the extension or by email to the address on their license. Continued use of the extension after changes are posted constitutes your acceptance of the updated policy.

This policy was last updated on April 26, 2026.

Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, United States. Any disputes arising from this policy or your use of AccessFix shall be resolved in the courts of Laramie County, Wyoming.